Asbury World Wide – Mercator® Branded Foodservice Equipment
Returns Policy
All sales of Mercator® branded foodservice equipment are subject to the following Returns Policy.
Return Authorization Required
All returns require prior written authorization from Asbury World Wide. Returns submitted without written approval and a Return Authorization (“RA”) number will not be accepted and may be refused or returned at the customer’s expense.
Return Request Timeline
Return requests must be submitted within 15 days of shipment from Asbury World Wide’s facility. Requests received after this period will not be considered.
Condition Requirements
Approved returns must meet all of the following conditions:
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Equipment must be unused, uninstalled, and unmodified
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Equipment must be returned in original packaging, including all accessories, manuals, documentation, and components
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Equipment must be in resalable condition, as determined by Asbury World Wide upon inspection
Installed, used, or altered equipment is not eligible for return.
Restocking Fees
All approved, non-defective returns are subject to a restocking fee of up to 25% of the net product price (excluding freight, taxes, and other charges). Restocking fees are deducted from the credit issued.
Non-Returnable Items
The following items are non-returnable:
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Custom, configured, or special-order equipment
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Built-to-order items
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Equipment showing evidence of installation or use
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Discontinued or obsolete items
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Items missing original packaging or components
Freight and Shipping
Customers are responsible for all inbound and outbound freight charges related to returned merchandise. Original shipping charges are non-refundable.
Damaged or Defective Equipment
Damage or defects must be reported immediately upon receipt. Claims submitted outside the carrier or warranty reporting window may be denied. Approved claims will be handled in accordance with Asbury World Wide’s warranty or freight claim procedures.
Credits
Credits will be issued after inspection and acceptance of the returned equipment and may take up to 30 days to process. Credits are issued to the original payment method or account, at Asbury World Wide’s discretion.
