Mercator is a commercial foodservice equipment brand offering refrigeration,
cooking equipment, ice machines, and countertop solutions designed for
restaurants, convenience stores, schools, healthcare facilities, hospitality venues,
and other professional kitchens.

Yes. Mercator products are built specifically for commercial foodservice
environments and are designed to withstand the demands of daily operation.

Each product page includes specifications, dimensions, capacities, and utility
requirements to help you select the right model. If you need assistance, our team
can help you compare options based on your menu, volume, and available space.

Mercator products are backed by comprehensive warranty coverage designed to give you confidence in your investment. Because warranty terms vary by product category and model, we encourage you to visit our Warranty Claim & Policy page for complete coverage details, warranty exclusions, claim instructions, and technical support information.

We recommend registering your equipment after installation to simplify future
warranty and support requests. Product registration can be completed online
through the Mercator website.

If you experience an issue with your equipment, contact Mercator Technical
Service before arranging repairs.

Please have the following information available:

• Model number
• Serial number
• Installation date
• Description of the issue
• Photos, if applicable

Mercator Technical Service

• Phone: 855.266.4816
• Email: techservice@asburyworldwide.com

Yes. Mercator equipment must be installed by a qualified professional and in accordance with local codes and manufacturer guidelines. Professional installation is required to maintain warranty coverage. Improper or self-installation may void the warranty.

Inspect your equipment immediately upon delivery.

If you notice visible damage:

• Note the damage on the delivery receipt
• Take photos of the packaging and equipment
• Contact Mercator as soon as possible

Prompt reporting helps ensure the fastest resolution.

Returns require prior authorization from Mercator and must be requested within
15 days of shipment.

To qualify for return:

• Equipment must be unused and uninstalled
• Equipment must be returned in its original packaging
• Equipment must be in resalable condition

Please see our Return Policy for complete details and instructions.

Additional return terms and restocking fees may apply.

Delivery times vary by product availability and shipping destination. Tracking
information will be provided once your order ships.

Please refer to our Shipping Policy for additional information.

Product documentation, specification sheets, warranty information, and support
resources are available on the Mercator website and on individual product pages.

Helpful resources are available in the resources section of the footer.

• Product Registration
• Warranty Support
• Shipping Policy
• Refund Policy
• Product Manuals
• Technical Support